One of the main goals of Delvina is to provide marketers, brands and other businesses with an easy online method for conducting, and obtaining and understanding the results from surveys for products, services and other ideas. These businesses register with Methodify and then upload their survey questions and parameters. We then work, on our client’s behalf, with our panellists who are part of our AskingCanadians community to complete the survey, and then we report and analyze the results of the surveys for the businesses.
What personal information do we collect? And why?
Account Information. We do not require you to provide personal information in order for you to access, open or browse the Website. The choice to provide us with your personal information, either directly or through a third party, is always yours. However, your decision to withhold particular information may limit our ability to provide you with some of our products or services.
To use features on the Website (such as creating surveys or responding to surveys), we may require you to register to open a user account and provide personal information about yourself. We will also collect personal information from you should you wish to request a quote from us. Under those circumstances, we may collect information including, without limitation, your name, email address and phone number. In addition, if you make a purchase from the Website, we will require you to provide your billing and payment information, which will be used strictly for such purposes.
We may use your email address or other personal information that you provide us with to send you Website-related information, including updates or changes to the Website, and to correspond with you about any questions or concerns you have brought to our attention. You may also receive automated messages regarding the Website and information about our products and services that we think will interest you. You may opt-out of receiving notifications from us by following the instructions contained in our e-mails.
Respondent Information. We work with the panellists from AskingCanadians to complete our surveys. These panellists are respondents to the survey. As a respondent to a survey, we may use your personal information to invite you to participate in surveys and to conduct surveys, but as with all personal information, we do not sell and will not divulge your information to third parties other than as contemplated herein. In addition, we will not use your personal information for any purposes other than conducting surveys, unless you have previously authorized us to do so.
Methodify undertakes the surveys on behalf of its clients. For purposes of completing the surveys and analyzing the results, Methodify works solely with persons who have voluntarily opted in to become panellists with AskingCanadians. If you would like to update or remove information from your account, please contact us at the contact information listed below.
Respondent Data. Methodify collects and stores all survey responses and data but does not, and will not, disclose or sell such information to third parties other than as specified herein or as otherwise disclosed to you. We may disclose information to third party service providers who are operating on our behalf and who are subject to obligations of confidentiality relating to such information.
The creator of each survey owns, and is ultimately responsible for the privacy of, the content of each such survey. All questions regarding a particular survey should be directed to the creator of such survey.
Correspondence. If you contact us to provide feedback, comments or inputs or for any other reason, whether by phone, email, or any other means of communication, we may keep a record of that correspondence and collect your personal information to process your inquiries, respond to your requests and improve our services.
Your Access. Please note that we generally keep a copy of personal information for our records. If you supply us with your personal information, you may later access it, update it, modify it and delete any inaccuracies. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by accessing your account on the Website or by contacting us at firstname.lastname@example.org. We will respond to requests for access as soon as reasonably possible.
Data Retention. We will retain and use your personal information for as long as your account is active or as needed to provide you services, or to comply with our legal obligations, resolve disputes, and enforce our agreements.
Newsletters. When you sign up for our service, we will use your name and email address to send you information regarding updates to our product and information about our products we think will be of interest to you. If you wish to no longer receive our newsletters, you may follow the unsubscribe mechanism contained in each of the emails you receive.
What other information do we collect? And why?
We may use this information to improve the quality of the Website and to better understand how users interact with the Website. In addition, we may use this information to comply with any requirements of law, or serve, or have a third party serve, specialized or relevant advertising content and/or recommendations to you on the Website or on a third party’s website, or for internal purposes. We may also use this information for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the Website. Additionally, when you log into your account on the Website, your system specifications such as operating system, system configuration, etc. may be collected by us for the purposes of analyzing and optimizing your experience and customer service.
Navigational Data. As you browse our Website, we may gather navigational data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze users’ purchases from us; to facilitate and improve use of the Website; to comply with any requirements of law; for internal purposes; and to determine any commissions due to affiliates or third parties. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Website with information relating to the number of users linking to our Website from their sites. You will not be personally be identified in such transmissions.
Social Media Features and Widgets. Our Website includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We may not have access or control over these social media features and widgets.
How do we share the information that we collect?
Personal Information. Personal information which we collect for a particular purpose will only be saved and used for that purpose, unless you have agreed to allow us to use it for some other purpose. For example, if you provide your personal information in connection with a request for customer support, we will use your personal information to contact you regarding such request. We may use your personal information to provide you with our services, monitor and improve our services, enforce the Website’s polices and terms, prevent undesirable, abusive or illegal activities and to create new or improved services and products.
From time-to-time, we may disclose your personal information to certain third party service providers and/or contractors of Methodify. For example, we may provide your billing information to one of our payment processors, your name and email address to our email service provider to send you emails on our behalf or to our customer support provider to assist you with questions you may have through email and live chat software. Methodify will use commercially reasonable contractual and technical protections to ensure that your information will only be used by such service providers and/or contractors for the particular purpose for which it was disclosed.
Survey Data. We treat your survey data as if it were your personal information. As such, we store survey data on your behalf but will not disclose survey data unless you have specifically authorized us to do so. In addition, we do not and will not sell survey data to third parties.
We encourage you to download and backup your survey data. However, once you have downloaded your survey data, it is your duty to protect your copy of your survey data. In addition, you should diligently protect your account information and refrain from disclosing such information to any third parties, as Methodify is not responsible for any survey data downloaded by an unauthorized user of your account.
As a respondent to a survey, please note that, as previously discussed herein, the survey creator is ultimately responsible for the privacy of your survey data. Consequently, you should consider the privacy risks involved before providing any personal information or data in a response to a survey that could be used to identify you.
Transactions. You also understand and agree that we may use your personal information and disclose your personal information to third parties in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples, permitting such parties to determine whether to proceed or continue with the transaction, fulfilling any reporting or audit requirements to such parties, and/or disclosing personal information as part of concluding a sale or transfer of assets. Our successors and assigns may collect, use and disclose your personal information for substantially the same purposes as those set out in this Policy. In the event the transaction does not go through, we will require, by contract, the other party or parties to the transaction not to use or disclose your personal information in any manner whatsoever for any purpose, and to return or destroy such personal information.
Aggregated General Information. We may share aggregated general information about our Website with our corporate partners, investors, advertisers or others. Aggregate general information includes, without limitation, the number of users of the Website or the services, revenue including payments by the users, usage statistics, user feedback. Aggregated general information does not include any personal information that could be used to contact or identify you.
Non-Personal Information. We sometimes share non-personal information with third parties about our user base, but that information does not include any personal information. We may use non-personal information to learn what you like, tailor your experience accordingly, and to improve the Website and our other products.
Law Enforcement. We may disclose your personal information or use such information to communicate with third parties if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend the rights or property of Methodify or its affiliated companies, licensors or licensees; (iii) enforce the user agreements applicable to your use of the Website; or (iv) protect the personal safety or interests of Methodify’s employees, other users of the Website, or members of the public in urgent circumstances. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect the legitimate legal and business interests of Methodify.
External Links and Advertisements
The Website may contain third-party advertisements and links to other websites. These other sites and advertisements maintain their own policies regarding cookies and the collection and use of personal information. We assume no responsibility or liability for the actions of such third parties with respect to their collection or use of your information. We encourage you to read the privacy policies of every website that you visit through a link on the Website.
Access to private, sensitive and confidential information, including your personal information, is restricted to authorized employees with legitimate business reasons. For example, when responding to customer enquiries, employees will need to access your information to verify your identity and to properly assist you.
All employees are expected to maintain the confidentiality of personal information at all times and failure to do so will result in appropriate disciplinary measures that may include dismissal.
We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Website reduce the likelihood of security problems to a level appropriate to the type of data involved. We employ physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of any personal contact information. When you enter sensitive information (such as a credit card number or login credentials) on our pages or forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions regarding which measures and techniques we use, feel free to contact us at the information below.
Questions and Comments
370 King St. West, 5th Floor, Box 4
Toronto, ON, Canada, M5V1J9
Our Website is governed by the provisions and practices stated in this Policy. Our Website may contain links to third party sites that are not governed by this Policy. Although we endeavour to only link to sites that share our commitment to your privacy, please be aware that this Policy will no longer apply once you leave our Website and that we are not responsible for the privacy practices of third party websites. We therefore suggest that you closely examine the respective privacy policies of third party websites to learn how they collect, use and disclose your personal information.
This Policy and all related matters are governed solely by the laws of Ontario and the applicable federal laws of Canada.